Exterior view
Reception
Lobby
Deluxe Room without Balcony - Bed
Coffee shop
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Hotel Castillo

8.8Rating
ExcellentRated by Guests
159Reviews

What to expect

Pros

  • 🏨Well-maintained and luxurious property
  • 🍽️Delicious and diverse food options
  • 🏞️Convenient location for exploring the city
  • 🛏️Spacious and comfortable rooms
  • 👩‍🍳Friendly and helpful staff, especially in the restaurant
  • 🍲Great room service and prompt staff availability
  • 🎉Exceptional event hosting and flawless organization
  • 🏢Nice ambiance and modern interiors
  • 🍳Excellent breakfast options with good variety
  • 🤝Warm hospitality and personalized service

Cons

  • 🚫Service can be slow and average at times
  • 💼Limited nearby dining options
  • 💸Expensive breakfast if not included in booking
  • 👎Issues with room cleanliness and slow response to requests
  • 🔒Inflexible hotel policies and lack of coordination among staff
  • 👥Unprofessional behavior and lack of responsiveness in handling guest concerns

What this place has to offer

Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Hindi

Where you'll be sleeping

Deluxe Room without Balcony image 1
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33 m²

Deluxe Room without Balcony

1 king bed

Premier Double Bed Room image 1
42 m²

Premier Double Bed Room

1 double bed

Premier Room image 1
42 m²

Premier Room

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42 m²

Premier Room

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43 m²

Premium Room

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42 m²

Premier Double Room

Deluxe Room(Super) image 1
33 m²

Deluxe Room(Super)

尊贵房 image 1
43 m²

尊贵房

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Super Deluxe Single Room

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Premium Single Room

What other guests say about this hotel

Is this hotel improving or worsening?

We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening -35.71% over the period.

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Where you'll be staying